If the problem seems to be resolved, you can move the file to the trash. If the problem still occurs, exit Word, and then restore the .plist file to its original location. Start Word, and check whether the problem still occurs. Locate the file that is named .plist, and move the file to the desktop. To display this folder in Mac OS X Lion, hold down the OPTION key while you click the Go menu. Note The Library folder is hidden in Mac OS X Lion.

Note If you do not locate the file, the program is using the default preferences. If the problem still occurs, exit Microsoft Word, and then restore the .plist file to its original location. Look for a file that is named, and move the file to the desktop. Note The Library folder is hidden in Mac OS X Lion. To display this folder in Mac OS X Lion, hold down the OPTION key while you click the Go menu. To remove Word preferences, follow these steps:Įxit all Microsoft Office for Mac programs. Note that this removes all customizations that you have made, including the creation of custom dictionaries and keyboard shortcuts, and changes to the toolbars. If you have used Word previously on this computer, you can try to remove any preferences that you have set. If this is the case, try to use a different browser to access your email, and then download the files again. If the problem file is downloaded from a website, the web browser may add a symbol to the file name. You can try to resolve this issue by renaming the file without symbols. If the document name contains symbols, such as the percent character, the file does not open when you double-click the name. To download the latest update, see the following Microsoft Knowledge Base article:ģ23601How to obtain Office for Mac software updates To view the version of your Word installation, start Word, and then click About Word on the Help menu. Step 2: Download and install the latest updateĭownload and install the latest Word update, depending on your version of the program. If the issue continues to occur, go to the next step. You can copy or move these files to the desktop.

Note You do not have to delete files in this folder. Additionally, you may have to use the Force Quit command to exit the program. When you try to open a Microsoft Word for Mac document, Word for Mac stops responding.

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